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Sharon E. Peterson
Northwest Energy Efficiency Alliance
Custom Solutions to Fit Your Needs
Our software is highly customizable however in some cases our clients require a certain feature that does not exist. In many cases we can accomplish the reqest by editing a simple configuration file. If this is possible the request is handled under our normal technical support (usually at no charge).
In the case where a feature cannot be accomplished using simple configuration files we offer consulting services. We have done so many times in the past.
Non-negotiable requirements for all consulting projects
Providing custom solutions requires us to modify our source code base. Unlike basic configuration changes a custom solution requires a lot more work. In order to maintain the high quality of our software we impose certain restrictions on every consulting projects we accept:
The above requirements are necessary to maintain the high quality of our software. Due to the amount of time involved in meeting these requirements there is a minimum cost applied to all accepted customization projects. This minumum cost is $5,000.00. This fee does not include any programming time required to complete the actual customization. This minumum fee is paid prior to the start of the project and is non-refundable.
Once the project is accepted we begin programming. We keep acurate track of our hours, providing you a time sheet if you wish. Note that no programming charges will be applied for the documentation, testing or installation building parts of the work we will complete.
Before we start the project we will put together a thorough quote of our expected charges. This quote is a 'ball-park' figure only as we cannot possibly know the extent of the change required until the source code is opened up and we begin the changes.
Our programming charges are $600.00 per day. We charge in half day increments. Most projects we've completed have taken four or five days to complete, however your project may vary.
To initiate the process please send an email to . Our first response will be to determine if the feature already exists. If the feature exists we will help you understand what configuration file changes need to be made. Usually there is no charge for this.
If the feature is not part of the existing software we will let you know. At that point, if you wish, we can put together a thorough proposal for the changes. In this proposal we will fully document exactly what will change and how it will work. Once you accept that proposal the inital non-refundable $5,000.00 will paid and we will begin programming.
As a way to ease the process we will create a temporary hosting account (a sandbox) for you on our servers. The changes we make will be posted to the sandbox peridically so you can test the changes as they are being added. Through an iterative process we arrive a the final solution. Once the final solution is completed we will document, test and regenerate the installation files. At this point we will deliver the final product for your final approval. The full cost of the programming charges will be due at this time.
Your recourse for non-delivery
We've never failed to deliver a finished project once we've started, however, because you do not pay the programming charges until you accept the final product you are protected. The initial $2,500.00 is never refunded. This is because of the necessity to roll back the changes if you don't accept the final product, or alternatively our need to continue through with the change and fully document and test it.
Carbo Ceramics Inc